Friday, April 13, 2007

they don't really care: GameSpy Arcade destroying your Windows/Firewall.

In an earlier post, I explained that GameSpy Arcade and Netscape can destroy your Windows Vista/Vista Firewall/ (and force you to reinstall it from scratch if you have no restore point set and/or a recent image).

I decided to share this blog post with them.

Here are the rplies by GameSpy Arcade and Netscape.

While Netscape reply was all positive, the reply from GameSpy Arcade showed much that they don't quite bother:

"Hi Joerg

Windows Vista is not a supported operating system for GameSpy Arcade. We have no estimated time on when or even if support will be added."



When I re-replied with saying that it's just the installer to fix, they replied with this:

"Hi Joerg

Great suggestion, but one that will not be happening anytime soon. As stated before, it is not supported and there are no plans on supporting it in the near future."



Then I said, they should at least put a warning as the problem destroyes the firewall if you do not disable it before the installation.
(Will help a lot of people and avoid frustrations like Vista-reinstallations).


I have am yet in the process of waiting to hear back from them.

Taken into consideration that they replied pretty quick in the past - I would say - they ignored my final statement!


IGN Network doesn't seem to care about this serious problem (which only requires a small fix or at least note from their side) pretty much.


Here the nicer reply from Netscape:

"Dear Joerg,

I am writing on behalf of Netscape Internet Services to answer your recent questions/comments.

Thank you for taking the time to write to Netscape Internet Service. I have carefully read your email and understand where you are coming from on this issue. I have gone ahead and forwarded your request as well as your comment to the appropriate department. At Netscape Internet Service we are committed to providing quality customer service to our members and appreciate receiving your feedback.

Thank you for choosing Netscape Internet Services. If you have any further questions, please feel free to email us at any time."




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